Audio Rehab - Frequently Asked Questions

Located outside the Los Angeles area?

Setting up a repair for shipping is easy: 1. Download, Complete & Print the Repair Form 2. Ship your equipment (including the printed repair form) to: Audio Rehab, Inc. 3096 N. Clybourn Ave. Burbank, CA 91505 * A non-refundable $62.50 troubleshooting bench fee is required for all equipment received and must be paid prior to troubleshooting. If paying your deposit with a credit card, please download, complete & print our Credit Card Authorization Form & include it with your repair form. 3. Once troubleshooting is completed an estimate will be emailed for your approval. With your approval, repair will be completed and your deposit will be credited toward your final bill. For any additional questions or information, contact us directly at (818) 557-1232

**For Focusrite Customers:

If you have a Focusrite product that is still under warranty, contact Focusrite Support For all out of warranty Focusrite repairs, download the Audio Rehab Repair Form

How do I pay for my repair?

We accept the following payment methods: Credit Cards: > Download the Audio Rehab Credit Card Authorization Form > Email CC auth. form to: Paypal: > Send payment to: Checks: > Make checks payable to: Audio Rehab Cash is also cool and happily accepted

How long will you hold my equipment for?

All equipment must be paid for and collected within 30 days. After 30 days, storage fees will apply. After 60 days, all equipment becomes subject to abondenment/forfeiture and becomes property of Audio Rehab > Special arrangements can be made, in advance and on a case-by-case basis only.

What specific brands are serviced by Audio Rehab?

We fix ALL manufacturer's audio equipment, including: AER Amplifiers Allen and Heath Ampeg Ashdown Engineering Avalon Design Blackstar Eden Fender Focusrite** Galien-Krueger Korg Kurzweil Kawai Marshall Nord Novation Mackie Peavey QSC Quested Randall Roland SoundTech Vox Yamaha

How long does a repair take?

Repairs can take anywhere from 7-21 business days, but this time depends on a variety of factors including sourcing replacement parts, level of repair needed, and our current work load. If you need your equipment repaired quickly, a RUSH service is available (additional $62.50 fee). Troubleshooting begins within 24 hours. This can be requested on the repair form.

Can I bring in my equipment?

Yes! We are open Monday - Friday, 10AM - 4PM. Walk-ins are always welcome, no appointments necessary