Audio Rehab - Frequently Asked Questions

Can I bring in my equipment?

By Appointment Only.

Please contact Greg: greg@audiorehab.net

Repairs are on a first-come, first-served basis. Rush service gets work started in 24 hours. This does not mean a 24 hour turn-around. Parts may need to be ordered or troubleshooting or consultation with the manufacturer may take more than a day.

Located outside the Los Angeles area?

Setting up a repair for shipping is easy:

1. Download, Complete & Print the Repair Form

2. Ship your equipment (including the printed repair form) to:

Audio Rehab, Inc.

10909 Vanowen St.

Bldg 3. Suite 300

North Hollywood, CA. 91605

* A non-refundable $150.00 troubleshooting bench fee is required for all equipment received and must be paid prior to troubleshooting. If paying your deposit with a credit card, please download, complete & print our Credit Card Authorization Form & include it with your repair form.

3. Once troubleshooting is completed an estimate will be emailed for your approval. With your approval, repair will be completed and your deposit will be credited toward your final bill.

For any additional questions or information, contact us directly at (818) 396-4203

How long does a repair take?

Repairs can take anywhere from 7-21 business days, but this time depends on a variety of factors including sourcing replacement parts, level of repair needed, and our current work load.

If you need your equipment repaired quickly, a RUSH service is available (additional $75.00 fee). Troubleshooting begins within 24 hours. This can be requested on the repair form.

How do I pay for my repair?

We accept the following payment methods:

Credit Cards:

> Download the Audio Rehab Credit Card Authorization Form

> Email CC auth. form to: greg@audiorehab.net > We also accept ApplePay

Paypal:

> Send payment to: greg@audiorehab.net

Checks:

> Make checks payable to: Audio Rehab

Cash is also cool and happily accepted

How long will you hold my equipment for?

All equipment must be paid for and collected within 30 days.

After 30 days, storage fees will apply.

After 60 days, all equipment becomes subject to abondenment/forfeiture and becomes property of Audio Rehab

> Special arrangements can be made, in advance and on a case-by-case basis only.

What specific brands are serviced by Audio Rehab?

We fix the following manufacturer's audio equipment:

Allen and Heath

Ampeg

Ashdown Engineering

Avalon Design

Blackstar

Eden

Fender

Focal

Galien-Krueger

Korg

Kurzweil

Kawai

Marshall

Millennia

Neve

Nord

Novation

Mackie

Peavey

QSC

Quested

Randall

Roland

SoundTech

SPL

SSL

Victory

Vox

Yamaha

Please be advised:

If your equipment was manufactured in the last century, parts may not be available.

For items that cost less than $300, be aware that the cost of repair can exceed the cost to replace.